• Microsoft Wireless Desktop Receiver
• Install Citrix Receiver For Mac

A list containing the majority of Citrix Workspace app for Mac (formerly Receiver for Mac) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.

Preview files with Desktop for Mac. You can preview supported file types right from the Desktop for Mac app. To preview a file, control-click the file you wish to preview and select the Preview option. The preview will load in a separate module. The session opens successfully from a MacBook using Citrix Receiver for Mac. Problem Cause Because the Mac devices does not have a registry like Windows devices, a license must be issued to the client devices name. Complete the following procedure to customize keyboard shortcuts for menu items of Receiver for Mac: Open System Preferences on the Macintosh computer. Navigate to Keyboard preference pane and select the Keyboard Shortcuts tab. Select Application Shortcuts. Select + located in the right list box. Select Other from the list for Application. In the dialog press Shift, Command, and G.

The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.

There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.

Receiver for Mac / Workspace app for Mac:

wdt_ID	Brief Description of Issue	Brief Description of Fix	Applicable Product Versions Affected (if known)	Link to supplemental Support Article(s)
1	Bloomberg keyboard and finger print scanner not redirecting to Citrix session.	Redirection of this device is not fully supported but there is a method to follow that can be tried to get it working, as explained in the CTX article.	https://support.citrix.com/article/CTX227075
2	Windows Mac users connect to NetScale full VPN, they cannot reach external websites. Split DNS is not working.	This is by design. The Mac VPN client does not support split DNS so all DNS requests are sent to NetScaler for resolution. If NetScaler cannot resolve the domain name then users will get an invalid response. This issue will be fixed under an existing enhancement request.	https://support.citrix.com/article/CTX225297
3	When using HDX 3D Pro, a black box may appear around some custom cursors.	This is a known issue and 32-bit cursors are being investigated as part of the product road maps for Citrix Receiver for Mac. Cursors that employ shadow effects for example are classed as 32-bit cursors and not currently supported by Receiver for Mac.	https://support.citrix.com/article/CTX223626
4	If using a proxy connection, communication over EDT fails.	This is a known issue.	Receiver for Mac 12.5.
5	You receive an 'Initialization failed' error.	This is caused by an upgrade to macOS Sierra. Upgrade to Receiver for Mac 12.3 which is compatible with this OS.
6	Delivering a proxy.pac file to clients via NetScaler Session Policies works for Windows devices but now Mac.	At the moment, only Windows devices are supported. Proxy PAC support for MacOS is currently being worked on.	https://support.citrix.com/article/CTX227262
7	When launching an application or desktop you may receive error 'System Extension Blocked'.	A new feature introduced to MacOS High Sierra requires user approval to load any newly-installed third-party kernel extensions. Navigate to 'System Preferences -> Security & Privacy' and click 'Allow' against 'Citrix Systems Inc'.	Citrix Receiver for Mac 12.7 and above, and MacOS High Sierra.	https://support.citrix.com/article/CTX228208
8	French Canadian special accent characters do not display correctly when accessing a Windows 7 VDA.	Upgrade to Receiver for Mac 12.7.	Citrix Receiver for Mac 12.4.	https://support.citrix.com/article/CTX231623
9	Alt+Tab does not switch properly all the time and Alt+Enter does not work in Excel.	Upgrade to Receiver for Mac 12.7.	Citrix Receiver for Mac 12.6.	https://support.citrix.com/article/CTX231624
10	When using a DisplayLink docking station with v3.1 drivers and Receiver for Mac there is a high ICA RTT spike over 1000ms.	Upgrading to DisplayLink v4.0 drivers and MacOS 10.13 High Sierra resolves the issue. The issue is still being investigated for earlier MacOS versions.	Citrix Receiver for Mac 12.6 and 12.7.	https://support.citrix.com/article/CTX231625

Splashtop remote desktop, remote support, and education downloads

Splashtop Business App

Install the Splashtop Business app on the computers & mobile devices you want to remote from:

Create your custom Streamer

Install the Splashtop Streamer on the computers that you want to remotely access/control (remote to):

The links below will take you to the Splashtop web console. There you can create and deploy a customized Streamer for computers that will be managed under your account.

* Windows XP/Vista, Windows Server 2003, macOS 10.7/10.8, and Android 4.0 are supported only for accounts that reside in our global (US) database. Our EU database and infrastructure restrict access to TLS 1.2, which these older devices do not support.

** Google has announced that Chrome Apps will be supported on Windows, Mac, and Linux through June 2021 with extended support available through June 2022, and on Chrome OS through June 2022.

Need help installing? View the Installation Tutorial

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Splashtop Business App (for Remote Support)

Install the Splashtop Business app on the computers & mobile devices you want to remote from:

Create your Custom Remote Support Streamer

Install the Splashtop Streamer on the computers that you want to remotely access/control (remote to):

* Windows XP/Vista, Windows Server 2003, macOS 10.7/10.8, and Android 4.0 are supported only for accounts that reside in our global (US) database. Our EU database and infrastructure restrict access to TLS 1.2, which these older devices do not support.

** Google has announced that Chrome Apps will be supported on Windows, Mac, and Linux through June 2021 with extended support available through June 2022, and on Chrome OS through June 2022.

Need help installing? View the Installation Tutorial

Don’t have a subscription yet? Sign up for a free trial or buy now.

Splashtop Business App (for SOS)

Install the Splashtop Business app on the computers & mobile devices you want to remote from:

Splashtop SOS App

Run the SOS app on the computer or mobile device that your technician wants to remote into.

Download the SOS app from the link that your technician provides.

Supported devices and operating systems include: Windows 10, 8, 7, Vista*, XP* and Server 2019, 2016, 2012, 2008, 2003*; macOS 10.7* or newer; iPad or iPhone running iOS 12.2 or later, Android 4.0* or newer and Chromebooks that can run Android apps.

Create your custom Streamer (SOS+10, SOS Unlimited)

Install the Splashtop Streamer on the computers that you want to remotely access/control (remote to):

The links below will take you to the Splashtop web console. There you can create and deploy a customized Streamer for computers that will be managed under your account.

* Windows XP/Vista, Windows Server 2003, macOS 10.7/10.8, and Android 4.0 are supported only for accounts that reside in our global (US) database. Our EU database and infrastructure restrict access to TLS 1.2, which these older devices do not support.

Need more information on SOS? See the SOS Tutorial.

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Splashtop On-Prem (formerly Splashtop Enterprise On-Premise)

Splashtop On-Prem App

Install the Splashtop On-Prem app on the computers & mobile devices you want to remote from:

Splashtop Streamer

Install the Splashtop Streamer on the computers that you want to remotely access/control (remote to):

Splashtop Personal App

Install the Splashtop Personal app on the computers & mobile devices you want to remote from:

Splashtop Streamer

Install the Splashtop Streamer on the computers that you want to remotely access/control (remote to):

Microsoft Wireless Desktop Receiver

Splashtop Streamer

Install Citrix Receiver For Mac

Install the Splashtop Streamer on the teacher’s computer that you want to remotely access/control (remote to):

Windows 10, 8, 7, Vista, XP
macOS 10.7+
Splashtop Classroom Assist Plug-in for Windows 10

For setup instructions, log into your Splashtop Classroom account.